The flowchart I created and maintained over several months became fairly epic. Slingbox setup flow for all major desktop AND mobile platforms (iOS, Android, Windows Phone), with different layouts for tablets vs phone. Flows needed to exist for:ĭownloading + installing Slingplayer software to both Windows and MacOS, with installer logic that would work with all major browsers (Internet Explorer, Firefox, Chrome) The system logic for setting up the Slingbox M1 was daunting. Soon I began to understand some key pitfalls even an advanced user could fall into. I worked with our data team, hardware product management team, and customer care to find out what was happening on the technical side to cause some of these problems. Some of the issues they encountered were similar to what the customer care team had been reporting.Īny redesign would need to provide a clearer mental model and anticipate skimming of instructions. Most users from both groups failed to successfully set up their Slingboxes on the first attempt. The Slingbox was a delightfully innovative product that allowed users to view, control and program their TV and DVR from any place in the world with an internet connection. Outside Agency - final print design of QSGĬollaborative Stakeholders - Customer Care Team, Data Science Team, Backend Data Team, Software Engineering Team Slingbox System Overview Design Rolesĭesigned entire information architecture for redesigned flowĬreated wireframes for all desktop OS and Android - based flowsĬreated and maintained desktop master spec documentsĬreated low-fidelity Quick Start Guide (QSG) redesignĬreated and maintained HTML prototypes and cross-platform deltasĪll final graphics, production layouts + redline specs What naively began as a modest project evolved into a meticulous end-to-end overhaul of the previous generation's entire setup and installation experience, and the redesigned flow was able to cut aborted customer setup attempts by more than half compared to the previous generation. At Sling Media I designed the installation and setup experience for the Slingbox M1.
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